klx8's Privacy Policy

klx8 ("we", "our", "platform") operates a secure and reliable online gaming and sports betting service for players in Bangladesh. This privacy policy ("policy") defines how we collect, process, store, and disclose your personal information.

By using klx8's services through our website, mobile application, or any other digital channel, you are considered to have consented to this policy. You must be at least 21 years of age and must also comply with our terms and conditions.

If this policy changes, we will post a notice in a prominent place on the website and include the date of the update. Continued use of the service will indicate that you have agreed to the revised policy.

klx8 may collect your information through various methods. The different categories of information collected are outlined below:

2.1 Registration and Account Information

• Full name and date of birth
• Valid email address and password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Residential address and country
• Preferred language and currency

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number (for payment processing)
• Bank account details (for bank transfers)
• Transaction history, deposit and withdrawal records
• Last four digits of Visa or Mastercard (full card numbers are never stored)

2.3 Gaming Activity Information

• Betting history, win and loss records
• Preferred games and gaming session duration
• Bonus and promotion usage history
• Responsible gaming settings and limit information

2.4 Technical and Device Information

• IP address and geolocation data
• Device type, operating system, and browser version
• Cookies and session tokens
• Login times and session log data
• Referral source and click path information

2.5 Support and Communication Information

• Live chat conversation records
• Email correspondence content
• Complaint and request history

We use your information for the following legitimate purposes:

3.1 Service Operations

Your information is essential for creating, verifying, and managing your account, and for processing deposits, withdrawals, and gaming transactions. Financial information is verified to ensure the minimum deposit of ৳300 and minimum withdrawal of ৳1,000.

3.2 Identity Verification and KYC

We verify identity document information to prevent financial fraud, stop money laundering, and confirm age verification (21+). This is a legitimate legal obligation.

3.3 Customer Support

Communication history is used to help our 24/7 Bengali live chat support team resolve your issues and to improve service quality.

3.4 Responsible Gaming

We analyze gaming activity data to identify potentially problematic behavior and help players set safe gaming limits.

3.5 Technical Security

Technical information is used to detect unauthorized access to accounts, prevent fraudulent activity, and ensure the overall security of the platform.

3.6 Marketing and Communications

With your consent, we may send you information about new bonuses, promotions, and services. You may request to stop marketing communications at any time.

klx8 does not sell your personal information to third parties. However, information may be disclosed in the following circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. All such partners operate under confidentiality agreements and may only use information for their designated purposes.

4.2 Legal Obligations

We may be required to disclose relevant information in response to a court order, government directive, or legal process. In such cases, we will make every reasonable effort to notify you in advance.

4.3 Fraud Prevention

If money laundering or fraudulent activity is suspected, the necessary information may be sent to the relevant authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or transfer of klx8's business operations, user information may be transferred. If this occurs, we will provide appropriate advance notice.

To ensure the protection of your information, klx8 has adopted industry-standard technical and organizational measures:

• SSL/TLS Encryption: 256-bit SSL encryption is used during data transmission.
• Encryption at Rest: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication: An additional layer of security for account access.
• Restricted Access Controls: Only authorized staff can access the data they need.
• Regular Security Audits: Periodic audits are conducted to identify system vulnerabilities.
• Intrusion Detection: Suspicious activity is automatically monitored.

However, transmitting data over the internet is not entirely risk-free. We make every effort to protect your data but cannot guarantee complete security. Keeping your password confidential and not logging in from unfamiliar devices is your own responsibility.

Cookies and similar technologies are used on the klx8 website to improve your experience.

6.1 Essential Cookies

These cookies ensure the basic functionality of the website — such as maintaining login sessions, storing security tokens, and remembering language preferences. Disabling them will prevent the site from working properly.

6.2 Functionality Cookies

These cookies are used to remember your preferences and provide a personalized experience, such as your preferred game category or display settings.

6.3 Analytics Cookies

We analyze user behavior to improve service quality. This information is used in aggregated form and is not used to identify any specific individual.

You can manage cookies from your browser settings. However, disabling certain cookies may limit some functionality of the site.

We retain your information for as long as necessary. The retention period for specific categories of information is outlined below:

• Account Information: For the duration the account is active and, after closure, for the period required by legal obligations.
• Financial Transaction Records: For the period required under applicable financial regulations.
• Customer Support Records: Deleted within a reasonable period once the purpose of the service has been fulfilled.
• Marketing Communication Preferences: Until you unsubscribe or your account is closed.
• Log Files: Generally for up to ninety days, unless required for a security investigation.

After the required period, information is securely deleted or anonymized.

You have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the information we hold about you. We will respond to your request within a reasonable time.

8.2 Right of Rectification

If your information is incomplete or incorrect, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right of Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. In such cases, we will immediately stop marketing communications.

8.5 Right to Data Portability

You may receive your information in a structured, commonly used format. This right is subject to applicable limitations.

To exercise the above rights, email [email protected] or contact our 24/7 live chat support.

klx8's servers and service infrastructure may be located in various countries. As a result, your information may be transferred to and processed outside Bangladesh.

For international data transfers, we ensure that:

• The recipient country or organization maintains adequate data protection measures.
• Appropriate contractual safeguards are in place.
• Data transfers remain within the scope of the purposes stated in this policy.

klx8's services are intended solely for individuals aged 21 and above. We do not knowingly collect any information from minors.

Age is verified at the time of registration, and if there is any doubt, additional identity documents may be requested. If a user registers with false information, their account will be immediately suspended and the associated funds may be frozen.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the account.

klx8 reserves the right to change this privacy policy at any time. For significant changes, we will:

• Post a notice on the main page of the website.
• Send a summary of the changes to the registered email address.
• Update the "Last Updated" date at the top of the policy.

Continued use of the website after a change has been made will be taken to mean that you have accepted the revised policy. If you do not agree with the changes, you have the right to stop using the service and to request that your account be closed.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

After receiving your complaint, we will try to respond as quickly as possible. Complex requests may take more time, but we will keep you informed of the progress.

You have the right to file a complaint with the relevant authority under applicable law against any decision made by klx8 under this privacy policy.